Rudolph Research Analytical Quality Policy
Rudolph Research Analytical maintains a philosophy of continuous improvement and growth by developing products that are innovative and of the highest quality while conducting itself with integrity in all aspects of its business. Integrity, Quality and Innovation anchored upon Biblical Principles forms the foundation of our company.
Laboratory personnel who perform calibration of Quartz Control Plates are familiar with the quality documentation, which is implemented in their work, policies and procedures. Rudolph Research Analytical provides copies of the quality documentation to the laboratory staff and/or informs the staff of its location. Laboratory staff reviews the documentation as part of their training, which is recorded in their training records.
What is NVLAP Accreditation?
NVLAP – Stands for National Voluntary Laboratory Accreditation Program
The National Voluntary Accreditation Program operates as an independent third party whose purpose is to accredit testing and calibration laboratories. National Institute of Standards and Technology, NIST Handbook 150 sets forth the procedures and requirements a laboratory must meet to be accredited. Under the NAVLAP program a laboratory must demonstrate that they operate an appropriate management system, are technically competent, and are able to generate technically valid results.
The program provides an unbiased third-party evaluation and recognition of performance, as well as technical competence.
What are the benefits of NVLAP Accreditation?
Benefits include Market Advantage, Consistency of Operations, Increased Awareness, and Process Improvement
International standards-based accreditation programs, such as NVLAP, rely on a uniform recognized approach to determine competence, promote mutual recognition among accrediting bodies, and support increased acceptance of export goods in international markets. NVLAP, because of its close working relationship with the NIST laboratories, is widely recognized and respected as a technically sound and rigorous accreditation program.
Customers respect an independently administered, internationally recognized accreditation program provides a more organized operating environment and constancy across their suppliers. This is especially true in the Pharmaceutical industry.
All others being equal, an accredited laboratory will obtain the business before non-accredited laboratory.
What is the NVLAP accreditation process?
A company’s Quality Management Systems or QMS defines the organization’s policies, procedures and internal requirements that ensure customer requirements, regulatory and industry requirements are consistently met, resulting in customer satisfaction and reduce organizational risk.
The QMS include:
- Customer contracts
- Employee training
- Production and delivery of products and services
- Selection and management of suppliers
- Internal quality audits
- Monitoring and measuring effectiveness
- Continual improvement
- Corrective and Preventative Action
- Work Instruction to conduct technical validation or product
An effective Quality Management Systems will define the critical processes, set system controls, monitor performance of its processes and demonstrate continual improvement.
ISO – 9001-2008
Rudolph Research Analytical has been assessed and approved by National Quality Assurance, USA against the provisions of ISO 9001: 2008 for the Manufacture and Calibration of Quartz Control Plates. ISO 9001: 2008 Certificate for Quartz Control Plates for Rudolph Research Analytical
All Rudolph Instruments carry our exclusive 20 Commitment to service your instrument.
No other instrument manufacturer offers a more comprehensive service commitment! At Rudolph we realize our customers need their instruments up and running without issue. Rudolph offers a comprehensive range of as needed service and service programs. Another consideration is life of instrument cost, the longer an instrument stays in service the less expensive it is. To meet our customer’s needs Rudolph offers responsive service available all over the world and a commitment to provide service for your instrument for at least 20 years. Rudolph is still servicing instruments we manufactured in the 1970’s, 80’s, and 90’s.