Service & Maintenance Programs
Protecting your investment with exceptional support for over 30 years.
Even though many manufacturers stop supporting their equipment after 10 years, Rudolph Research Analytical is still servicing instruments built in the 70’s.
Whether you have 1 instrument or 20 instruments… whether your instrument is from the 70’s, 80’s, 90’s or a current generation product, Rudolph Research Analytical has a service contract, preventative maintenance plan, or one time service and calibration solution that fits your time frame and budget.
Whether it’s a same day phone support, a loaner instrument, next day field repair, 3 working day in-house priority service, or special automation repair requirements, the Rudolph Team has a solution to maximize your instrumentation up-time and keep your laboratory running smoothly.
Contact our Service Department for Parts or Instrument Service Service Contact Form
Rudolph Research Analytical has been a global manufacturer and supplier of precision, automatic, laboratory instruments for over 50 years.
Quality, Innovation, and Integrity, with a Global Reach, Rudolph Research Analytical.
Rudolph Research Analytical is a leading manufacturer of automatic Density Meters, Refractometers,Polarimeters, Saccharimeters and Automation Solutions for a wide variety of industries. With over 8,000 laboratory instruments installed worldwide and thousands still in use which were manufactured in the 70’s, 80’s and 90’s, Rudolph Research Analytical has established itself as a premier vendor known for its quality, reliability and innovation. Rudolph has demonstrated a commitment to its customers by keeping installed instruments operational, not only for 20 years, but in some cases for over 40 years. This long-term commitment to keeping our instruments running makes the cost of ownership over the life of a Rudolph Instrument one of the lowest in the laboratory market segment. There is no other laboratory instrument manufacturer guaranteeing service and technical support for 20 years.
All Rudolph Instruments carry our exclusive 20 Commitment to service your instrument.
No other instrument manufacturer offers a more comprehensive service commitment! At Rudolph we realize our customers need their instruments up and running without issue. Rudolph offers a comprehensive range of as needed service and service programs. Another consideration is life of instrument cost, the longer an instrument stays in service the less expensive it is. To meet our customer’s needs Rudolph offers responsive service available all over the world and a commitment to provide service for your instrument for at least 20 years. Rudolph is still servicing instruments we manufactured in the 1970’s, 80’s, and 90’s.
Rudolph Research Analytical maintains a philosophy of constant improvement in line with our Quality Policy. Rudolph continues to improve the instrumentation we manufacture through advancements in features, design, quality, and software capability. This philosophy has allowed Rudolph to maintain it’s leadership position in the markets it serves. Industry standards like 21CFR Part 11 change rapidly, and as a result, Rudolph must continually update its software capability in order to ensure software features meet the expectations and requirements of today’s laboratory professional. Rudolph always recommends that it‘s all instruments have the latest software and features to match the current industry standards, but as the software and features advance, the instruments’ hardware may not be able to support these features. In the engineering and design phase of new instrumentation, all newly manufactured and already installed instrumentation will have a guarantee of software and feature updates for 8 years. However, software upgrades are dependent on hardware capability vs. software complexity, and their mutual compatibility with PC and IC life cycles.