Service & Maintenance Programs
Protecting your investment with exceptional support for over 30 years.
Even though many manufacturers stop supporting their equipment after 10 years, Rudolph Research Analytical is still servicing instruments built in the 70’s.
Whether you have 1 instrument or 20 instruments… whether your instrument is from the 70’s, 80’s, 90’s or a current generation product, Rudolph Research Analytical has a service contract, preventative maintenance plan, or one time service and calibration solution that fits your time frame and budget.
Whether it’s a same day phone support, a loaner instrument, next day field repair, 3 working day in-house priority service, or special automation repair requirements, the Rudolph Team has a solution to maximize your instrumentation up-time and keep your laboratory running smoothly.
Contact our Service Department for Parts or Instrument Service Service Contact Form
Rudolph Research Analytical has been a global manufacturer and supplier of precision, automatic, laboratory instruments for over 50 years.
Quality, Innovation, and Integrity, with a Global Reach, Rudolph Research Analytical.
Rudolph Research Analytical is a leading manufacturer of automatic Density Meters, Refractometers,Polarimeters, Saccharimeters and Automation Solutions for a wide variety of industries. With over 8,000 laboratory instruments installed worldwide and thousands still in use which were manufactured in the 70’s, 80’s and 90’s, Rudolph Research Analytical has established itself as a premier vendor known for its quality, reliability and innovation. Rudolph has demonstrated a commitment to its customers by keeping installed instruments operational, not only for 20 years, but in some cases for over 40 years. This long-term commitment to keeping our instruments running makes the cost of ownership over the life of a Rudolph Instrument one of the lowest in the laboratory market segment. There is no other laboratory instrument manufacturer guaranteeing service and technical support for 20 years.
All Rudolph Instruments carry our exclusive 20 Commitment to service your instrument.
No other instrument manufacturer offers a more comprehensive service commitment! At Rudolph we realize our customers need their instruments up and running without issue. Rudolph offers a comprehensive range of as needed service and service programs. Another consideration is life of instrument cost, the longer an instrument stays in service the less expensive it is. To meet our customer’s needs Rudolph offers responsive service available all over the world and a commitment to provide service for your instrument for at least 20 years. Rudolph is still servicing instruments we manufactured in the 1970’s, 80’s, and 90’s.
Rudolph Research Analytical maintains a philosophy of constant improvement in line with our Quality Policy. Rudolph continues to improve the instrumentation we manufacture through advancements in features, design, quality, and software capability. This philosophy has allowed Rudolph to maintain it’s leadership position in the markets it serves. Industry standards like 21CFR Part 11 change rapidly, and as a result, Rudolph must continually update its software capability in order to ensure software features meet the expectations and requirements of today’s laboratory professional. Rudolph always recommends that it‘s all instruments have the latest software and features to match the current industry standards, but as the software and features advance, the instruments’ hardware may not be able to support these features. In the engineering and design phase of new instrumentation, all newly manufactured and already installed instrumentation will have a guarantee of software and feature updates for 8 years. However, software upgrades are dependent on hardware capability vs. software complexity, and their mutual compatibility with PC and IC life cycles.
Industry Leading Comprehensive Warranty Protection
Rudolph’s line of Instrumentation comes with the most comprehensive warranties in the Industry with warranty periods ranging from 1 to 3 years or longer. Rudolph’s standard warranty covers defective materials, workmanship, software abnormalities and out of specification conditions on all instruments. Non Glass Polarimeter Cells come with Lifetime Warranties against accidental breakage while Refractometer Prisms and Polarimeter Polarizers also have Conditional Lifetime Warranties.
Why does Rudolph take such an aggressive position with its warranty coverage? Because we want to ensure that our customers are confident that their instruments are protected from the point the instrument comes out of the box until years later when it’s sitting on the lab bench.
At Rudolph, Application Support is almost always free no matter whether your instrument is 2 years old or 20 years old. Most of our Technical experts have more than 20 years of experience and are dedicated to helping you with application issues and questions. Whether its day one or year 25, we will get you off to a great start and years of satisfaction with unmatched Application support for your instrument.
Rudolph’s worldwide network of factory trained business partners are committed to superior technical service wherever your factory might be located.
Furthermore, Rudolph guarantees spare parts availability for 20 years from the date of shipment. You may keep your Rudolph instrument in your lab for as long as you like, knowing it is supported by Rudolph’s 20 year service and support guarantee and that Rudolph is still repairing instruments manufactured in the 70’s.
A wide range of warranty solutions are available with customized packages including extended warranty periods, loaner instruments, and special coverage options. Preventative maintenance and annual validation service can also be included.
Still Protecting Your Investment After 30 Years
The Rudolph Service Pledge:
Earning your loyalty everyday, through our commitment to exceptional service and attentive customer focus.
The Rudolph Service Promise:
Every new instrument purchase is backed by our commitment to a 20 year service support guarantee and the knowledge that rudolph is still repairing products built in the 1970’s.
Our Professional On-Site Service Exceeds Expectations
Dear Gary,
It was a pleasure to meet you also. Thank you for the documents. They are just what we need. I was so impressed with you and your knowledge about the instrument and your professionalism. It has been many years since I have dealt with a Field Service Representative as professional, knowledgeable and personable as you are. The staff (guys) were very impressed and happy with the instrument and your help. I have also been very impressed with Rudolph, their responsiveness, honesty and professionalism. You represent the company well. Again, thank you very much.
Sincerely,
Vivian MacKenzie, Director of Laboratories
Organic Consultants, Inc.
Contact Us
Today our Service Technicians have access to state of the art diagnostic tools and have a depth of knowledge that often lets them solve problems right over the phone. Our customers really appreciate the same day phone call by a real technical service person who wants to solve their problem.
Contact us! A customer service representative
is waiting to serve you!
Phone: 973-584-1558
E-mail: service@rudolphresearch.com
Fax: 973-584-5440
