I just wanted to tell everyone at Rudolph Research what a pleasure it has been working with each of you. From the customer service down to the documents provided with the instrument, everything has been topnotch. The experience Rudolph has dealing with the pharmaceutical field really shows through. Peter Marriot was here on Tuesday and did a great job getting the instrument up and running exactly the way we wanted and took the time to answer any questions I had. He also went through the qualification documents page by page and explained each test performed. Over the past couple of years setting up a new lab I have had to deal with quite a few instrument manufacturers and this has been one of the best experiences I’ve had in ordering an instrument from getting the quote to getting it qualified. To be quite honest, a lot of experiences I’ve had have been somewhat excruciating but I won’t name names. After Gary Mathurin was here about this time last year to give a demo, I was already pretty sure Rudolph was the company to go with but now I’m certain we made the right choice.
Thank you all! Regards,
Dale Smith
QA/QC Manager
Austin Pharma/lnsys Therapeutics Inc.
