The Rudolph Service Pledge
Earning your loyalty everyday, through our commitment to exceptional service and attentive customer
focus.
Integrity, Quality, and Innovation with a Global Reach.
Rudolph Research Analytical is a leading manufacturer of automatic Density Meters, Refractometers, Polarimeters, Saccharimeters and Automation Solutions for a wide variety of industries. With over 8,000 laboratory instruments installed worldwide and thousands still in use which were manufactured in the 70’s, 80’s and 90’s, Rudolph Research Analytical has established itself as a premier vendor known for its quality, reliability and innovation. Rudolph has demonstrated a commitment to its customers by keeping installed instruments operational, not only for 20 years, but in some cases for over 40 years. This long-term commitment to keeping our instruments running makes the cost of ownership over the life of a Rudolph Instrument one of the lowest in the laboratory market segment. There is no other laboratory instrument manufacturer guaranteeing service and technical support for 20 years.
Rudolph’s entire line of instruments carry its exclusive 8 Year Software Upgrade Guarantee.
Rudolph Research Analytical continues to improve the instrumentation we manufacture through advancements in features, designs and quality. This is why Rudolph is a leading instrumentation manufacturer. As the industry standards can rapidly change, Rudolph must continually stay competitive and innovative to ensure software and features are meeting customer’s expectations. Rudolph always recommends all instruments have the latest software and features to match the current industry standards, but as the software and features advance, the instruments’ hardware may not be able to support these features. In the engineering and design phase of new instrumentation, all newly manufactured and already installed instrumentation will have a guarantee of software and feature updates for 8 years depending on the date of hardware and software advancement, and compatibility of the IC life cycles.
Supporting Over 8,000 Instruments In Over 80 Countries
